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All Campaigns Deleted and more.....

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gmshanken1
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Joined: Jul 1st, 2009
Posts: 18

Post Posted: Nov 11th, 2009 at 6:16pm Post subject: All Campaigns Deleted and more..... Reply with quote

Everything was fine earlier today but now, there are problems with stats for all 3 search engines.

In PPC Overview

MSN adCenter: While in overview (intermittently) it will show absolutely no stats - All other Tabs: all campaigns are shown as deleted, and this is not intermittent, I still have 7 campaigns active.

Yahoo: It is showing my campaign, adgroups & KW's active, but I did pause a few adgroups last week & have synced since then- why isn't this reflecting in my KW reports?

Google: Is showing my Campaigns active, but absolutely no stats.

What is the next step in fixing this?

Thanks, Greg

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T202Lex


Joined: Mar 30th, 2009
Posts: 352

Post Posted: Nov 11th, 2009 at 8:42pm Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Hi Gary,

We seem to have a bug,we are working on it and hopefully we can get this fixed as soon as possible, I will let you know once we figure out the issue.

Thanks For the post, and sorry for the inconvenience,

Alex

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gmshanken1
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Joined: Jul 1st, 2009
Posts: 18

Post Posted: Nov 12th, 2009 at 8:43am Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Thanks for the update!

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gmshanken1
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Joined: Jul 1st, 2009
Posts: 18

Post Posted: Nov 13th, 2009 at 6:54pm Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Do you have an estimation on how long this will take?

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tomriddle13
Website AIM


Joined: Jul 24th, 2009
Posts: 8

Post Posted: Nov 13th, 2009 at 8:32pm Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Same problem. Sent an email to support...

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T202Lex


Joined: Mar 30th, 2009
Posts: 352

Post Posted: Nov 17th, 2009 at 4:25pm Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Hi guys,

We are still working with MSN on resolving this issue. Right now we have no eta. But I will keep you posted.

thanks,

alex

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gmshanken1
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Joined: Jul 1st, 2009
Posts: 18

Post Posted: Nov 23rd, 2009 at 2:40pm Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Thanks for the update Alex!

Quick question- Will you be able to retrieve all of our data from November 11th To Date once MSN syncs?

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gmshanken1
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Joined: Jul 1st, 2009
Posts: 18

Post Posted: Dec 1st, 2009 at 10:40am Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Is MSN working again? I have 0's across the board for last month - and were you able to retrieve the data while working the kinks out with MSN?

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T202Lex


Joined: Mar 30th, 2009
Posts: 352

Post Posted: Dec 3rd, 2009 at 8:16pm Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Hi Again,

Thought the issue was resolved, but seems like we are still having problems, I apologize!! We are working on it and hopefully it will be fixed soon.

I will update the forum and let everyone know whats the deal.

Thanks,

Alex

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gmshanken1
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Joined: Jul 1st, 2009
Posts: 18

Post Posted: Dec 21st, 2009 at 6:03pm Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Is all resolved?

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T202Aaron
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Joined: Sep 9th, 2008
Posts: 985

Post Posted: Dec 22nd, 2009 at 7:50pm Post subject: Re: All Campaigns Deleted and more..... Reply with quote

cool

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gmshanken1
Website


Joined: Jul 1st, 2009
Posts: 18

Post Posted: Dec 31st, 2009 at 3:57pm Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Actually that was a question - Is all resolved ?- For I am still having MSN issues and if all is ok on your end, we will need to troubleshoot my account....Let me know as soon as possible- Thanks!

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T202Lex


Joined: Mar 30th, 2009
Posts: 352

Post Posted: Feb 2nd, 2010 at 8:02pm Post subject: Re: All Campaigns Deleted and more..... Reply with quote

Sorry about that Greg and Sharon... Let's get this resolved ASAP please email support@tracking202.com and we can check it out.

Sorry again for the late reply and the weird answer:)

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