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gmshanken1
Joined: Jul 1st, 2009
Posts: 18
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Posted: Nov 11th, 2009 at 6:16pm
Post subject: All Campaigns Deleted and more.....
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Everything was fine earlier today but now, there are problems with stats for all 3 search engines.
In PPC Overview
MSN adCenter: While in overview (intermittently) it will show absolutely no stats - All other Tabs: all campaigns are shown as deleted, and this is not intermittent, I still have 7 campaigns active.
Yahoo: It is showing my campaign, adgroups & KW's active, but I did pause a few adgroups last week & have synced since then- why isn't this reflecting in my KW reports?
Google: Is showing my Campaigns active, but absolutely no stats.
What is the next step in fixing this?
Thanks, Greg
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T202Lex
Joined: Mar 30th, 2009
Posts: 352
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Posted: Nov 11th, 2009 at 8:42pm
Post subject: Re: All Campaigns Deleted and more.....
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Hi Gary,
We seem to have a bug,we are working on it and hopefully we can get this fixed as soon as possible, I will let you know once we figure out the issue.
Thanks For the post, and sorry for the inconvenience,
Alex
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gmshanken1
Joined: Jul 1st, 2009
Posts: 18
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Posted: Nov 12th, 2009 at 8:43am
Post subject: Re: All Campaigns Deleted and more.....
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gmshanken1
Joined: Jul 1st, 2009
Posts: 18
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Posted: Nov 13th, 2009 at 6:54pm
Post subject: Re: All Campaigns Deleted and more.....
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Do you have an estimation on how long this will take?
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tomriddle13
Joined: Jul 24th, 2009
Posts: 8
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Posted: Nov 13th, 2009 at 8:32pm
Post subject: Re: All Campaigns Deleted and more.....
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Same problem. Sent an email to support...
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T202Lex
Joined: Mar 30th, 2009
Posts: 352
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Posted: Nov 17th, 2009 at 4:25pm
Post subject: Re: All Campaigns Deleted and more.....
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Hi guys,
We are still working with MSN on resolving this issue. Right now we have no eta. But I will keep you posted.
thanks,
alex
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gmshanken1
Joined: Jul 1st, 2009
Posts: 18
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Posted: Nov 23rd, 2009 at 2:40pm
Post subject: Re: All Campaigns Deleted and more.....
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Thanks for the update Alex!
Quick question- Will you be able to retrieve all of our data from November 11th To Date once MSN syncs?
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gmshanken1
Joined: Jul 1st, 2009
Posts: 18
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Posted: Dec 1st, 2009 at 10:40am
Post subject: Re: All Campaigns Deleted and more.....
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Is MSN working again? I have 0's across the board for last month - and were you able to retrieve the data while working the kinks out with MSN?
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T202Lex
Joined: Mar 30th, 2009
Posts: 352
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Posted: Dec 3rd, 2009 at 8:16pm
Post subject: Re: All Campaigns Deleted and more.....
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Hi Again,
Thought the issue was resolved, but seems like we are still having problems, I apologize!! We are working on it and hopefully it will be fixed soon.
I will update the forum and let everyone know whats the deal.
Thanks,
Alex
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gmshanken1
Joined: Jul 1st, 2009
Posts: 18
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Posted: Dec 21st, 2009 at 6:03pm
Post subject: Re: All Campaigns Deleted and more.....
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T202Aaron
Joined: Sep 9th, 2008
Posts: 985
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Posted: Dec 22nd, 2009 at 7:50pm
Post subject: Re: All Campaigns Deleted and more.....
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gmshanken1
Joined: Jul 1st, 2009
Posts: 18
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Posted: Dec 31st, 2009 at 3:57pm
Post subject: Re: All Campaigns Deleted and more.....
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Actually that was a question - Is all resolved ?- For I am still having MSN issues and if all is ok on your end, we will need to troubleshoot my account....Let me know as soon as possible- Thanks!
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T202Lex
Joined: Mar 30th, 2009
Posts: 352
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Posted: Feb 2nd, 2010 at 8:02pm
Post subject: Re: All Campaigns Deleted and more.....
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Sorry about that Greg and Sharon... Let's get this resolved ASAP please email support@tracking202.com and we can check it out.
Sorry again for the late reply and the weird answer:)
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