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foong
Joined: May 11th, 2008
Posts: 244
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Posted: Oct 22nd, 2009 at 3:24am
Post subject: Sync stuck in queue and cannot be stop
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I have manually issued an account sync, it stuck in the queue for several hours and I can not manually stop it.
Can someone please check this out ?
Thanks.
P/S: Also, is there any AIM available for T202-Pro support? I can't find any T202 guys in Rev202 or AIM lately.
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foong
Joined: May 11th, 2008
Posts: 244
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Posted: Oct 22nd, 2009 at 4:43am
Post subject: Re: Sync stuck in queue and cannot be stop
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I have managed to get it stop and re-run again, this round it has completed properly.
I noticed stats for 19 OCT is out, can you please re-run stats for 19 Oct ?
Thank you.
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T202Lex
Joined: Mar 30th, 2009
Posts: 265
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Posted: Oct 22nd, 2009 at 12:55pm
Post subject: Re: Sync stuck in queue and cannot be stop
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If I re-run your stats you might incur api fees. If this is okay I will go ahead. The sync might have appeared stuck yesterday because we were re-downloading stats for all our users yesterday do to an issue we were having. Please let me know if you would like to proceed.
Thanks,
Alex
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foong
Joined: May 11th, 2008
Posts: 244
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Posted: Oct 22nd, 2009 at 11:19pm
Post subject: Re: Sync stuck in queue and cannot be stop
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Please do it, I am not using adwords so it is ok.
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T202Lex
Joined: Mar 30th, 2009
Posts: 265
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Posted: Oct 23rd, 2009 at 2:59pm
Post subject: Re: Sync stuck in queue and cannot be stop
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Foong,
I just pushed your stats through, please check in about 20 minutes to see if you stats for the 19th show.
thanks,
Alex
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foong
Joined: May 11th, 2008
Posts: 244
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Posted: Oct 23rd, 2009 at 10:03pm
Post subject: Re: Sync stuck in queue and cannot be stop
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Alex,
I've checked the 19th stats and it appears to be half baked, can you re-download again please ?
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T202Lex
Joined: Mar 30th, 2009
Posts: 265
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Posted: Oct 26th, 2009 at 2:16pm
Post subject: Re: Sync stuck in queue and cannot be stop
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Okay Foong,
I just repushed, let me know what you see.
Thanks,
Alex
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foong
Joined: May 11th, 2008
Posts: 244
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Posted: Oct 26th, 2009 at 10:06pm
Post subject: Re: Sync stuck in queue and cannot be stop
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Alex,
Still half baked, looks like a big portion of subids are missing in the download if I am not wrong.
I have 4 campaigns (2 msn and 2 ysm), with 2 affiliate network (rev202 and affiliate.com), one major ysm campaign (aff. net: rev202) show zero leads which is totally wrong.
You can go into my acct to look at it and work until you fix it before replying back, this is taking too much time waiting for a response in forum.
Thanks.
P/S: I have another long-time problem where several keywords in several adgroups are always showing 50% of the total click cost (the click cost in ads are correct, the adgroup total is also correct, just the individual keyword click cost is showing 50% of it's own total), this has been months already and I am not seeing any fixes to it (probably no one reported to T202), I have tried manually sync the campaign many times but that didn't help at all.
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T202Lex
Joined: Mar 30th, 2009
Posts: 265
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Posted: Oct 28th, 2009 at 1:37pm
Post subject: Re: Sync stuck in queue and cannot be stop
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Foong,
Lets move this discussion to email. Please email me at support@tracking202.com
thanks,
Alex
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