Bloosky and Tracking202 are now hiring for technical support positions. If you are familiar with our products we'd love to talk to you. We've posted information about the new available position below. If you are interested please contact Jessica at jessica@bloosky.com.

Position: Technical Support – Customer Management

Bloosky Interactive, an industry leader in Direct Marketing, is a full circle online and direct marketing, list management and telesales firm. Through its integrated proprietary platform and distribution channel, Bloosky consistently generates high-volume, high-quality customers to its diversified and branded client base.

Bloosky Interactive is headquartered in Irvine, California, and services domestic and international online advertising initiatives.

Job Description:

A Technical Support representative works closely with affiliates and provides resolution to various technical and software related issues. This role serves the technical needs of affiliates by troubleshooting product and server issues. Technical Support requires adequate working knowledge of PHP and HTML. Additionally, representatives must be able to configure and maintain web server software, including MySQL database and software installation. Other aspects of the position include strong communication and customer services skills, adaptiveness to individual users’ websites and the ability to effectively handle numerous tasks at one time.

High level overview:

• Operational installation, configuration and troubleshooting of MySQL
• Customer relations management and continuous technical support
• Strong knowledge and experience with PHP and HTML
• Develop in-depth understanding of our platform, product and software suite
• Client interaction via phone, email, website and online support tickets
• Identifying flaws in script and website coding
• Update website support forum to provide solutions to frequently asked questions
• Assertive stance with prioritizing and addressing issues

Join the highly successful and rapidly growing team at Bloosky and we will give you hands-on experience including comprehensive industry education and training.

Why you want to join our team:

• Annual salary starting between $35K and $40K depending on background
• Team oriented environment with recognition of individual strengths and skills
• Direct exposure to the most talented and experienced professionals in the industry
• Casual work atmosphere (jeans and t-shirts are fine with us!)
• Exceptional benefits package which includes medical, dental, vision, life insurance, 401k (company matching), paid holidays, vacation, and sick time
• Upbeat working environment in a brand new modern office featuring a break room with ping-pong, darts, flat screen TVs throughout, Nintendo Wii and more, along with an on-site gym and personal trainer access

We are currently interviewing. If you are able to start “yesterday”, please submit your resume and cover letter for immediate consideration.